307-topic user guide for Display 3 Director, Omnivex’s first-generation flagship digital signage network software.
Features integrated videos for particularly advanced content development procedures. Awarded at the annual Society for Technical Communication competitions.
Omnivex contracted me to professionalize the company’s end-user and internal documentation. Core elements of the multi-year effort:
- Develop repeatable task-based structures for each of the two-dozen products in the company’s software portfolio
- Migrate from Word-based documentation to a topic-based, single-source authoring platform
- Train, mentor and establish a technical writing team to develop superior user-centred documentation
We’ve worked with a lot of consultants over our 15 years. You’re the first one who really knows what he’s doing.
Corie Bannister – CFO, COO