Let's make your technologies easier to master

I deliver complete documentation expertise for leaders who need to professionalize their manuals.

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Paul MacMartin

I develop manuals that make your 
complex technologies feel natural, fast.

For 20 years I have delivered manuals for organizations you know such as IBM, FUJIFILM, Cisco, PricewaterhouseCoopers. Also for hard-charging teams like yours that are growing like weeds and need to demonstrate they are rooted in mature customer support.

I get you there with a simple development path that focuses on your customer and you:

  • Understand your innovations.
  • Understand your experts.
  • Understand your customer and how she wants to love your innovations.
  • Help her love each innovation of yours instantly. Or faster.

This straightforward approach produces superior manuals and customer goodwill.

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“We’ve worked with a lot of consultants over our 15 years. You’re the first one who really knows what he’s doing.”

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“You've done an absolutely amazing job, on the first draft! And your changes to the navigation are amazing. This is exactly what we need. Worth every penny.”

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“We appreciate very much everything you do for us. It is great work year after year.”

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