Let's make your technologies easier to master

I deliver complete documentation expertise for leaders who need to professionalize their manuals.


Paul MacMartin

I develop manuals that make your 
complex technologies feel natural, fast.

For 20 years I have delivered manuals for organizations you know such as IBM, FUJIFILM, Cisco, PricewaterhouseCoopers. Also for hard-charging teams like yours that are growing like weeds and need to demonstrate they are rooted in mature customer support.

I get you there with a simple development path that focuses on your customer and you:

  • Understand your innovations.
  • Understand your experts.
  • Understand your customer and how she wants to love your innovations.
  • Help her love each innovation of yours instantly. Or faster.

This straightforward approach produces superior manuals and customer goodwill.


“We’ve worked with a lot of consultants over our 15 years. You’re the first one who really knows what he’s doing.”


“You've done an absolutely amazing job, on the first draft! And your changes to the navigation are amazing. This is exactly what we need. Worth every penny.”


“We appreciate very much everything you do for us. It is great work year after year.”

Print Friendly, PDF & Email